Hello, The Etihad Airways New York Office offered excellent customer service when I had to change my flight. The agent was courteous and clearly outlined the rebooking policies. Even with my complicated itinerary, they were able to book a convenient replacement without incurring too much in fees. What impressed me was their respectful and professional demeanor, making me feel like a valued customer. Rather than waiting forever over the phone line, going to the office proved to be the better option. If you need help in person at any point, this office is a great option.
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