My experience at the British Airways Madrid Office was exceptional. The staff were friendly, professional, and incredibly helpful. I needed assistance with a flight change, and they quickly addressed my concerns, providing clear information and ensuring that my new flight was booked without any hassle. The office had a welcoming atmosphere, and the staff made me feel at ease throughout the process. They also offered guidance on my baggage, ensuring everything was in order. Overall, I left the office feeling satisfied and confident in my travel plans, thanks to their outstanding customer service. Highly recommend.