The opportunity to tour the British Airways Seattle office was recently presented to me, and I must say that it was a smooth, knowledgeable, and very helpful experience. I came in to adjust my foreign itinerary and had many questions concerning baggage allowance and travel rules. I was greeted immediately by the staff, who addressed my concerns in a cool, collected manner.I received assistance and a thorough explanation of my options, including any price adjustments and travel advisories, from a courteous and knowledgeable individual. I travel frequently for work, so they also showed me how to accrue as many Executive Club points as I can. The calm, well-organized workspace mirrored British Airways’ upscale image.