The purpose of the staff services at Scoot Airlines XIY Terminal is to guarantee efficient and easy travel. The staff helps passengers with check-in, baggage drop, and any questions they may have. They are polite and professional. When assistance is required, staff personnel are on hand at the self-service kiosks and check-in desks. Additionally, they speak Mandarin and English fluently, which guarantees effective communication. The crew makes the airport experience more comfortable and stress-free for travelers with special needs by providing extra help.