Cathay Pacific Nairobi Office +1-888-839-0502

I recently got the opportunity to talk with the Cathay Pacific Nairobi Office, and I must say that it was a better experience than I had expected. From the moment I called them to inquire about a long-haul trip to Asia, I received prompt, courteous, and professional service.

The reservations office at Tourvest House in Westlands is easily accessible and organized. As soon as I arrived, the front desk staff greeted me and directed me to a travel advisor. The consultant’s updated travel policy and flexible pricing were very useful in guiding me through the various possibilities available, especially considering the present unpredictability of international travel. She was also incredibly knowledgeable and patient.

One thing that impressed me was the team’s attention to detail. They made sure I had all the information I required on baggage allowances, check-in procedures, and connecting flights. Even when I later wanted to change my schedule, I only had to give them a call, and the issue was resolved quickly and without unnecessary back and forth. They clearly understand the value of customer time and are well-trained.

I also needed to inquire about cargo services for a package I was putting together for a client. The cargo crew at Jomo Kenyatta International Airport was similarly excellent. Regarding the prices, procedures, and timetables, they were forthright and truthful. They kept me updated at every turn until the shipment took flight, which I appreciated.

I also thought their 24/7 WhatsApp customer support was quite beneficial. I had some questions late one evening, and surprisingly, a real person, not a computer program, responded immediately. It’s a helpful tool, especially when planning cross-time zone travel.

Overall, my interaction with the Cathay Pacific Nairobi office was smooth, efficient, and enjoyable. Although traveling was challenging, it was made much easier by the staff’s knowledge and personalized approach. I would not think twice about suggesting their services to anyone who is traveling with Cathay Pacific or in need of assistance in Nairobi. It is nice to encounter the exceptional ground service, which actually improves the airline’s reputation in the air.